Energy Specialist - Customer Support (Renewable Energy)

Location: Houston, United States; hybrid workplace. Standard schedule: Monday–Friday, 9:00 a.m.–5:30 p.m.

Company

Technology-powered renewable energy provider focused on making energy services approachable, affordable, easy to understand, and customer-centered.

What you will do

• Support customers by phone and email, resolving queries and coordinating with other energy suppliers when needed.
• Provide end-to-end customer service and take ownership of customer issues without unnecessary transfers.
• Learn all aspects of the customer experience to handle a broad range of operational problems.
• Develop practical solutions in a fast-paced environment with frequent operational changes.
• Identify opportunities to improve the customer journey and share ideas with the wider team.

Requirements

• Strong motivation, drive, organization, energy, and willingness to learn.
• Proficiency in Microsoft Office Suite.
• Ability to follow instructions, complete tasks, and handle challenging customer situations.
• Passion for sustainability and high-quality customer service.
• Fluency in Spanish is strongly preferred.
• Availability for the standard Monday–Friday, 9:00 a.m.–5:30 p.m. schedule.

Nice to have

• Bachelor’s or associate degree.
• Previous energy industry experience, although it is not required.

Culture & Benefits

• Innovation-led, collaborative environment focused on sustainable energy and customer experience.
• Fully paid medical, dental, and vision insurance.
• 20 paid vacation days, 8 paid sick days, and discretionary unlimited paid time off.
• 401(k) plan with employer matching.
• Parental leave, pre-tax commuter benefits, and equity options.
• Inclusive workplace with an emphasis on teamwork, personal development, and continuous improvement.