Customer Support Specialist II (Waste Services)

Location: Laveen, AZ, USA; onsite

Company

Environmental services provider offering recycling, waste management, hazardous waste, special waste, and field services across North America.

What you will do

• Communicate with customers by phone, email, and in person to obtain information for accurate and timely waste profile approval.
• Process orders, customer and contract forms, correspondence, billing adjustments, deposits, change-of-address records, and discontinuance orders.
• Support waste characterization and related documentation in accordance with facility, state, and federal regulations.
• Maintain customer profiles, contract filing systems, records, and operational documentation.
• Research operational concerns, questions, and discrepancies, and prepare reports and waste shipment summaries.
• Prepare manifests for mailing, scanning, or emailing while coordinating internal and external communications.

Requirements

• 1–2 years of related customer service experience.
• Customer-service orientation, active listening, strong communication, professionalism, attention to detail, and problem-solving ability.
• Knowledge of RCRA as it relates to waste characterization and waste-processing protocols.
• Familiarity with DOT regulations and the Microsoft Office Suite.
• Ability to identify trends and data patterns, coordinate multiple projects, and manage simultaneous assignments.
• Ability to operate standard office equipment and work effectively within a team environment.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts, disability coverage, life insurance, and an employee assistance program.
• Retirement plan with company matching and an employee stock purchase plan.
• Paid time off and employee discount programs.
• Values-focused environment emphasizing safety, customer service, environmental responsibility, performance, and respect.