Patient Support Specialist (Telehealth)

Location: Remote anywhere in the United States. Consistent Sunday–Thursday schedule: Sunday 8:30am–4:30pm ET and Monday–Thursday 10:30am–6:30pm ET.

Salary: $50,000 USD per year

Company

hirify.global is a venture-backed healthcare startup providing FDA-approved medication and clinical care for opioid use disorder through a telehealth platform.

What you will do

• Support patients throughout their care journey and remove barriers to treatment.
• Investigate and resolve prescription, insurance, and pharmacy authorization issues.
• Advocate for patients with pharmacies and obtain prior authorizations from health insurance plans.
• Collect documentation and coordinate care with external healthcare providers.
• Document patient interactions accurately across communication channels while maintaining safe and compliant care.
• Collaborate with care coordinators, clinicians, financial counselors, legal, and compliance partners.

Requirements

• Experience providing an outstanding patient experience or customer support, ideally in consumer healthcare or telehealth.
• Experience with patient advocacy, pharmacy communication, prior authorizations, and maintaining patient records.
• Active listening, empathy, solution-focused communication, and strong organizational skills.
• Excellent written communication and close attention to detail.
• Ability to work independently and collaboratively within defined procedures.
• Flexibility to work evenings or weekends and adapt to frequent change in a startup environment.

Culture & Benefits

• Remote work anywhere in the United States.
• Medical, vision, and health insurance, with many plans fully covered for employees.
• 20 days of paid time off per year and 10 company holidays.
• 401(k) contribution platform.
• Additional benefits include life insurance, short- and long-term disability, financial wellness, and virtual primary care.
• Patient-centered values focused on kindness, learning, collaboration, and results.

Hiring process

• Applications are reviewed by a real person, with emphasis on the candidate’s authentic experience and voice.