Strategic Development Manager (Ecommerce)

TL;DR

Strategic Development Manager (Ecommerce): Managing a scaled book of high-potential sellers to drive growth and account health with an accent on data-driven coaching, partnership management, and category strategy. Focus on leveraging AI-powered insights to automate outreach and optimizing seller performance at scale.

Location: Must live within commuting distance of San Francisco, New York City, or Los Angeles hubs (Hybrid)

Salary: $167K – $185K + Equity

Company

hirify.global is the largest livestream shopping platform in North America and Europe, enabling users to buy and sell items across hundreds of categories.

What you will do

• Manage a scaled portfolio of up to 200 high-potential sellers using a data-informed approach.
• Drive account health and growth by leveraging AI tools (Salesforce, ChatGPT, Gong) to identify trends and automate communication.
• Execute scaled outreach campaigns and monthly education seminars to improve seller business fundamentals.
• Collaborate cross-functionally with Category Leads, Marketing, and Product teams to surface seller trends and align interventions.
• Maintain high data hygiene in Salesforce to track outreach, treatments, and seller milestones.
• Develop and share scalable best practices and communication templates to strengthen team effectiveness.

Requirements

• 3–5+ years of experience in account management, partnerships, client success, or operations.
• Background in ecommerce, marketplaces, or creator platforms.
• Proven ability to manage large, complex portfolios and drive measurable business outcomes.
• Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI) to improve efficiency.
• Analytical mindset with a strong command of metrics to diagnose performance.
• Must be based within commuting distance of the SF, NYC, or LA hubs.

Nice to have

• Experience supporting SMBs or creators through digital or AI-driven programs.
• Background in operational improvement, training, or coaching in high-volume environments.
• Passion for live commerce and categories like collectibles, sports, and fashion.

Culture & Benefits

• Health insurance options including Medical, Dental, and Vision.
• Retirement 401k with employer match up to 4% of base salary.
• Home office setup allowance and monthly allowances for cell phone and internet.
• Comprehensive care benefits including wellness and annual childcare allowances.
• Generous parental leave (16 weeks paid) and family planning benefits.
• Monthly budget to "dogfood" the app as both a buyer and seller.