Client Solutions Engineer

TL;DR

Client Solutions Engineer: Aligning hirify.global’s platform with customer needs, diving deep into technical configurations, and troubleshooting complex integration challenges with an accent on ensuring seamless implementation. Focus on shaping the future of procurement and providing support to help customers achieve their goals.

Location: Must work Tuesdays, Wednesdays & Thursdays in-person at our offices in New York.

Salary: $90K – $120K

Company

hirify.global is reinventing how enterprise businesses operate, starting with procurement, using an AI-native platform to connect every person, step, and system.

What you will do

• Help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless hirify.global implementation.
• Provide support to help customers achieve their goals, managing the delivery and prioritisation of Eng support tickets.
• Collaborate with the hirify.global Product team to share feedback and insights from customer interactions, helping shape future product development.
• Maintain a deep understanding of hirify.global’s architecture, setup, and capabilities to effectively communicate with both technical and non-technical audiences, internally and externally.
• Lead continuous improvement efforts for internal tools and processes, including helping develop and refine the hirify.global Knowledge Repository and creating Customer Training/Support materials.

Requirements

• You have 2–5 years of experience in a performance-driven environment.
• You have a strong technical foundation and the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge.
• Excellent communication skills.
• An entrepreneurial spirit.
• Drive, competitiveness, and a deep focus on your career.

Culture & Benefits

• Every hirify.global team member was a top performer in their last role.
• Unmatched career acceleration.
• We’re already trusted by global brands like Spotify, McAfee, and Proofpoint.
• Competitive compensation, including equity options.
• We embrace diversity.