Inside Sales Team Manager

TL;DR

Inside Sales Team Manager (Sales): Leading and developing a high-performing inside sales team to drive inbound customer engagement and sales performance with an accent on coaching, KPI management, and cross-functional collaboration. Focus on building a strong team culture, optimizing sales processes, and delivering seamless customer experiences within a leading IT reseller environment.

Location: Must be based in or able to commute to Nacka Strand, Sweden (Hybrid)

Company

A leading online IT partner in the Nordics and Benelux, focused on innovation, sustainability, and continuous professional growth.

What you will do

• Lead, coach, and develop a high-performing inside sales team to achieve sales targets.
• Set clear goals and foster a strong, collaborative team culture.
• Drive performance through structured follow-up and KPI management.
• Partner with Account Management, Sales, and Operations to identify commercial opportunities.
• Ensure high-quality inbound customer engagement and service delivery.

Requirements

• Proven experience in leading teams within Inside Sales, B2B sales, or customer support.
• Proficiency in both Swedish and English.
• Strong communication and people leadership skills with a focus on coaching.
• Ability to work with performance metrics and drive results through structured prioritization.
• Understanding of commercial workflows and sales processes.

Nice to have

• Experience in IT or tech sales environments.
• Familiarity with tools such as Zendesk and Genesys.

Culture & Benefits

• Collective agreement including pension plans, parental pay, and insurance.
• Home office allowance of 3500 SEK.
• Access to hirify.global Academy for continuous professional development.
• Flexible hybrid work environment.
• Pet-friendly office policy.

Hiring process

• Telephone screening with Talent Acquisition.
• 1st interview with Head of Inside Sales.
• 2nd interview with the Head of Inside Sales and team members.