Technical Account Manager (Cybersecurity)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Italy

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Account Manager (Cybersecurity): Managing a portfolio of strategic customers and providing expert advisory services with an accent on onboarding, product adoption, and relationship fostering. Focus on mitigating renewal risks, coordinating technical support resolution, and aligning product value with customer expectations.

Location: Milan, Italy

Company

hirify.global is a global provider of cybersecurity software and services.

What you will do

Manage a portfolio of selected customers and guide them through the onboarding process.
Provide expert advisory services to ensure customers achieve full value from hirify.global products.
Drive product adoption and collaborate internally to mitigate renewal risks.
Lead periodic customer calls and manage expectations regarding service scope.
Monitor and update customers on unresolved technical support cases and incidents.
Proactively communicate new releases and end-of-life (EOL) updates.

Requirements

Bachelor's or Master's degree in IT or a related field.
3-4 years of professional work experience in a technical environment.
Proficiency in Windows, macOS, Linux, and network architecture.
English: B2 level required.
Italian: Native level required.
High analytical skills and structured approach to work.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →