Senior Account Manager

TL;DR

Senior Account Manager: Nurturing existing EMEA customer relationships and driving long-term commitments with an accent on multicloud account growth, support escalations, and quarterly business reviews. Focus on negotiating revenue opportunities across AWS, Google Cloud, and Microsoft Azure ecosystems while strengthening vendor alignment and identifying cost optimization opportunities.

Location: Remote in Spain, Netherlands, Ireland, or Estonia

Company

hirify.global is a global technology company helping cloud-driven organizations leverage multicloud to drive business growth and innovation.

What you will do

• Own customer relationships by building deep understanding of the business, cloud management platform, support, and services.
• Manage customer communications and coordinate with vendor teams to surface growth opportunities and revenue potential.
• Handle customer support escalations to resolution, ensuring high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders across customer and vendor needs.
• Identify new workload opportunities and cost optimization opportunities within customers’ cloud environments and SaaS solutions.
• Run a regular customer cadence including quarterly reviews tracking timelines, projected cloud spend, and feedback to engineering teams.

Requirements

• Location: must be based remotely in Spain, Netherlands, Ireland, or Estonia
• 5+ years of experience in account management supporting the EMEA market
• 3+ years of experience at a technology company (SaaS, SI, or cloud vendor)
• Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem (or another cloud vendor)
• Strong verbal and written communication skills in English and Spanish
• Strong technical skills to engage effectively with technical teams and build influential relationships

Culture & Benefits

• Remote work with flexible working options
• Unlimited PTO
• Health insurance, parental leave
• Employee Stock Option Plan and home office allowance
• Professional development stipend and peer recognition program