Partner Success Specialist (Germany Market)

TL;DR

Partner Success Specialist (Sports SaaS): Building and maintaining strong relationships with sports clubs in the German market with an accent on partner engagement and churn reduction. Focus on conducting business reviews, onboarding new partners, and optimizing operational performance to increase revenue.

Location: Must be based in Spain. Requires willingness to travel up to 15% to Germany for face-to-face meetings.

Company

The world's largest racket sports app facilitating court bookings, player connections, and community engagement.

What you will do

• Manage long-term relationships with top partner clubs via proactive communication and regular business reviews.
• Travel up to 15% of the time to visit partner clubs in Germany for face-to-face meetings.
• Onboard new partner clubs by providing necessary tools and conducting demo calls with prospects.
• Identify and analyze the needs of churned or inactive partners to implement reactivation plans.
• Improve operational performance of partner clubs to increase hirify.global's revenue and service quality.

Requirements

• 2-4 years of experience in Key Account Management, Sales, or Customer Success roles.
• Native or fluent German proficiency.
• Professional business English.
• Expertise in Excel or Google Sheets.
• Strong negotiation, communication, and interpersonal skills.

Nice to have

• Experience in the padel or racket sports industry.
• Experience with HubSpot.

Culture & Benefits

• Budget for personal training and language classes.
• Flexible summer work schedule (7 hours per day in July and August).
• Additional time off for birthdays and specific Wellness days in August.
• Incremental vacation days added for every year of service.
• Perks related to brand partnerships and sponsorship agreements.

Hiring process

• Technical Interview with the Hiring Manager.
• People Interview focusing on cultural fit and offer conditions.
• Final Interview with the VP of New Markets.