Partners Retention Specialist

TL;DR

Partners Retention Specialist (Sales/Partner Experience): Managing inbound transactional negotiations and retention efforts for global partners with an accent on commercial policy adherence and margin protection. Focus on driving process efficiency, reducing handle times, and delivering a consistent, high-quality partner experience.

Location: Must be based in Madrid, Spain (Hybrid role).

Company

hirify.global is a global workplace wellness platform connecting employees to fitness, mindfulness, and nutrition services through a unified subscription model.

What you will do

• Manage end-to-end negotiation cycles for plan changes, price reviews, and retention for eligible partners.
• Ensure strict adherence to commercial policies and guardrails during all transactions.
• Identify and execute cross-sell opportunities to maintain financial sustainability and control inflation.
• Provide dedicated, single-point-of-contact support to resolve partner issues efficiently.
• Leverage CRM tools like Salesforce and Zendesk to optimize handle times and process efficiency.
• Contribute to the documentation of standardized processes to support future AI integration.

Requirements

• Advanced English and Spanish proficiency are mandatory.
• Proven experience in customer service, partner support, or standard sales negotiations.
• Ability to execute defined commercial processes and guardrails with high attention to detail.
• Strong analytical mindset with a focus on driving quantifiable results and efficiency.
• Collaborative approach to working with cross-functional teams like Strategy and CX Enablement.
• Must be based in or able to work from Madrid, Spain.

Nice to have

• Proficiency in Italian or German.

Culture & Benefits

• Free Gold membership for yourself and up to three family members.
• Comprehensive health insurance coverage.
• Flexible hybrid work model with home office setup reimbursement and monthly allowance.
• Minimum 25 days of paid holiday plus additional tenure-based days and birthday leave.
• 100% paid parental leave with ramp-back options.
• Access to world-class development platforms and personalized career growth roadmaps.