Customer Success Manager (Telecom)

TL;DR

Customer Success Manager (Telecom): Overseeing relationships with key enterprise clients to drive long-term satisfaction and revenue growth with an accent on strategic account planning and solution promotion. Focus on building trust, managing SIM forecasts, executing Quarterly Business Reviews, and ensuring seamless service delivery within a high-growth TaaS environment.

Location: Must be based in Mexico (Hybrid)

Company

hirify.global is the world’s first telecom-as-a-service (TaaS) platform, enabling brands to own and operate proprietary mobile networks through a modern cloud-based SaaS solution.

What you will do

• Promote hirify.global services and value-added offerings to increase share of wallet within an assigned client portfolio.
• Develop and execute strategies to increase service penetration and establish anti-churn measures.
• Manage client SIM forecasts and provide accurate, up-to-date revenue projections.
• Serve as the primary communication link between key customers and internal teams to resolve issues and maintain trust.
• Plan and execute Quarterly Business Reviews with senior executives on both sides.
• Oversee the billing process, ensuring invoice accuracy and timely payment collection.

Requirements

• Fluent in Spanish and English.
• Previous experience as a Key Account Manager, preferably in a Telecom or technical SaaS environment.
• Proven experience in Sales and providing solutions based on customer needs.
• Strong communication, interpersonal, and negotiation skills.
• Experience creating and interpreting KPI reports to drive business decision-making.
• BSc/BA in Business Administration, Sales, or a relevant field.

Culture & Benefits

• Competitive salary and stock option incentive program.
• Company-paid healthcare.
• Flexible work arrangements.
• Company-sponsored team lunches and retreats.
• Opportunity to work in an international, diverse, and inclusive startup environment.