Talent Services Account Manager

TL;DR

Talent Services Account Manager (HRTech): Managing client relationships and technical onboarding for recruitment software with an accent on product training, workflow optimization, and client retention. Focus on configuring ATS features, resolving technical issues, and analyzing performance data to elevate the end-to-end recruitment experience.

Location: Must be based in Charlotte, NC, USA (Hybrid: 3 days in office, 2 days remote).

Company

A trusted leader in human capital management (HCM) providing integrated solutions for hiring, payroll, and benefits.

What you will do

• Act as the primary liaison between clients and internal teams to ensure seamless product adoption.
• Lead customized training sessions and refine job advertisements for clients.
• Configure ATS features and resolve tier-1 technical troubleshooting issues.
• Analyze client data to prepare performance reports and identify engagement risks.
• Manage client documentation, scheduling, and administrative billing support.
• Collaborate with internal teams to recommend improvements that strengthen client retention.

Requirements

• Must be based in or near Charlotte, NC to support the hybrid work schedule.
• 1-3 years of relevant experience in customer service, account management, or technical implementation.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Demonstrated proficiency in multitasking and managing multiple client priorities.

Culture & Benefits

• Flexible hybrid work schedule with two remote days per week.
• Flexible Time Off (FTO) and 4.5-day workweek option.
• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401(k) retirement plan and Flexible Spending Accounts (FSAs).
• Collaborative, supportive, and casual team culture.
• Competitive employee referral program.