Manager Of Customer Development (SaaS)

TL;DR

Manager of Customer Development (SaaS): Leading a high-performing team of Customer Development Specialists to drive lead generation and revenue recovery with an accent on pipeline strategy, data-driven performance management, and team coaching. Focus on optimizing outreach processes, scaling lead qualification workflows, and fostering a culture of accountability within a fast-moving B2B environment.

Location: Must be based in Toronto, ON (Hybrid: 3-4 days/week in-office required).

Salary: CAD$110,000 – CAD$160,000

Company

hirify.global is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.

What you will do

• Lead, mentor, and grow a team of Customer Development Specialists to drive consistent pipeline creation.
• Develop and execute outbound and inbound lead generation strategies aligned with revenue goals.
• Monitor activity levels, conversion rates, and productivity metrics to implement data-driven improvements.
• Oversee lead follow-up, qualification, and handoff processes to ensure high-quality opportunities.
• Refine outreach cadences, messaging, and playbooks to improve operational efficiency.
• Partner cross-functionally with Marketing, Sales, and RevOps to align on targeting and pipeline quality.

Requirements

• Must be based in Toronto, ON with ability to work in-office 3-4 days/week.
• 5+ years of experience in B2B SaaS or software sales/development.
• 2+ years of leadership and management experience, preferably leading BDR/SDR teams.
• Proven success in developing talent and driving performance through coaching.
• Strong understanding of sales development workflows and go-to-market processes.
• Excellent communication and influence skills for cross-functional collaboration.

Nice to have

• Experience in E-commerce or supply chain industries.
• Proficiency in CRM systems like Salesforce or HubSpot.
• Strong analytical mindset for pipeline reporting and productivity metrics.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation.
• Comprehensive benefits package supporting health, well-being, and financial security.
• Opportunity to participate in an annual incentive program based on performance.
• Commitment to diversity, equity, and inclusion.