Contact Center Representative (Credit Card)

TL;DR

Contact Center Representative (Credit Card): Providing quality customer service and sales support for credit card inquiries in a professional contact center environment with an accent on identifying customer needs and growing the business. Focus on resolving financial inquiries, navigating multiple systems, and ensuring compliance with bank policies.

Location: Must be based in Phoenix, Arizona, USA. The role is hybrid, requiring onsite presence for training, meetings, and events.

Salary: $22.00 – $27.75 USD per hour.

Company

hirify.global is one of the world's leading global financial institutions and the fifth largest bank in North America, committed to providing a human and simple banking experience.

What you will do

• Support customers with inbound phone, written, and chat inquiries regarding credit card accounts.
• Communicate relevant product solutions, including digital banking and self-serve options.
• Complete financial transactions such as account updates, balance transfers, and dispute handling.
• Ensure all interactions follow bank policies and risk compliance standards.
• Collaborate with team members to improve the overall customer experience.
• Participate in ongoing performance management and career development activities.

Requirements

• High School Diploma or GED required.
• 1+ years of customer service, retail, or banking experience.
• Must be able to work in a fast-paced environment and handle phone calls for long periods.
• Ability to work a flexible schedule including weekends, late nights, or holidays.
• Proficiency in English; bilingual (Spanish) skills are highly valued and required for specific queues.
• Must be able to attend onsite training and meetings in Phoenix, AZ.

Nice to have

• Prior experience in a contact center environment.
• Effective written communication skills.

Culture & Benefits

• Comprehensive health and well-being benefits.
• Savings and retirement programs.
• Paid time off including vacation, flex, and holiday PTO.
• Banking benefits and discounts.
• Access to online learning platforms and mentoring programs.

Hiring process

• Interview process involves scheduling with candidates of interest.
• Outcomes communicated via email or phone.