Member Support Associate

TL;DR

Member Support Associate (Fintech): Providing high-quality customer support via phone, email, and chat for a modern HSA platform with an accent on empathy, problem-solving, and clear communication. Focus on resolving complex user inquiries, generating bug reports, and ensuring a positive experience during high-volume periods like Open Enrollment.

Location: Must be based in the United States (excluding California and Alaska)

Salary: $22 - $28 USD per hour

Company

hirify.global is a remote-first fintech company that provides user-centric benefit solutions, including a top-rated HSA, to help individuals manage their healthcare spending and financial wellness.

What you will do

• Assist end-users via phone, email, and chat during business hours.
• Provide accurate and timely information to ensure customer satisfaction.
• Simplify and solve complex tasks related to all company products.
• Generate bug reports for reproducible issues and manage task incidents in Jira.
• Maintain flexibility and adaptability during high-volume seasons like Open Enrollment.

Requirements

• Must be based in the United States (excluding California and Alaska).
• Must be authorized to work in the United States on a full-time basis.
• Available to work an 8-hour shift from 10:30 AM - 7:00 PM MT, Monday - Friday.
• Wired (not Wi-Fi) access to a stable DSL/Cable internet connection.
• Strong written, verbal, and listening communication skills.
• Ability to remain calm and collected in heated situations.

Nice to have

• Proficiency in both English and Spanish.
• Bachelor’s degree from an accredited college or university.
• Prior knowledge of healthcare or finance.

Culture & Benefits

• Competitive salary and stock options.
• Comprehensive medical, dental, vision, life, and disability coverage.
• HSA with employer contribution, FSA, and 401k plan.
• Paid parental leave and medical travel benefits.
• Flexible vacation policy and lifestyle spending accounts.