Customer Service (Fintech)

TL;DR

Customer Service (Fintech): Providing empathy and guidance to members using digital personal finance solutions with an accent on onboarding and member coaching. Focus on handling high-volume inbound calls and documenting member interactions to help users move from surviving to thriving.

Location: 100% work-from-home (must be based in the US); optional office access for those in Tempe/Phoenix, AZ

Salary: $18.00/hr

Company

hirify.global is a leading digital personal finance company providing personalized financial solutions, including loans and debt consolidation, to help people improve their financial future.

What you will do

• Communicate with members via phone and email, exhibiting care and empathy in every interaction.
• Listen to member needs and provide effective, personalized solutions.
• Collaborate with team members to share knowledge and industry best practices.
• Maintain accurate documentation of all member interactions and activity.

Requirements

• Must be based in the United States.
• Minimum of 1 year of Customer Service experience in a call center or retail environment.
• High school diploma or equivalent.
• Availability for 8-hour shifts between 6am and 8pm.
• Ability to handle a high volume of inbound calls.
• Strong communication skills and a solution-oriented mindset.

Culture & Benefits

• 401(k) with employer match.
• Comprehensive medical, dental, and vision insurance with HSA and FSA options.
• Competitive vacation and sick time, plus dedicated volunteer days.
• Up to $5,250 reimbursement for eligible education expenses.
• Wellness support through Employee Assistance Program and Talkspace.
• Commitment to diversity and inclusion via six employee resource groups.