Call Center Representative (Fintech)

TL;DR

Call Center Representative (Fintech): Delivering excellent customer experience via phone, email, and chat for a transportation factoring and payment platform with an accent on client education, retention, and issue resolution. Focus on troubleshooting transaction inquiries, onboarding new carriers, and optimizing first-contact resolution.

Location: Onsite in Dallas, TX

Company

hirify.global operates a modern and secure freight transaction network designed to make freight transactions accurate and seamless.

What you will do

• Provide primary support via phone, email, and chat for inbound company queues.
• Troubleshoot and resolve inquiries regarding pending invoices, payments, and A/R aging.
• Assist clients in resolving holds, delays, rejections, and disputes.
• Train and support clients on the use of company web portals and systems.
• Guide carriers through the new client onboarding process and introduce payment options.
• Maintain quality of service scores and strict schedule adherence.

Requirements

• 1-2 years of customer service experience in a high-volume, professional environment.
• Higher education degree or equivalent professional experience.
• Location: Must be based in Dallas, TX for onsite work.
• Excellent verbal and written communication skills and professional phone etiquette.
• Ability to multi-task and perform under deadline pressure in an operations center.

Nice to have

• Knowledge of the freight, transportation, or logistics industry.
• Experience with accounts payable.
• Bilingual proficiency in Spanish.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• Paid Time Off (PTO).
• 401k retirement plan.
• Collaborative environment focused on entrepreneurial spirit and successful client partnerships.