Credit Bureau Dispute Specialist (Finance)

TL;DR

Credit Bureau Dispute Specialist (Finance): Researching and resolving regulatory TD Auto Finance credit bureau disputes with an accent on accuracy of credit reporting and compliance with federal regulations. Focus on analyzing PII, utilizing e-Oscar for automated dispute verification, and ensuring timely resolution of consumer discrepancies.

Location: Remote (US) - specific mentions of Greenville, SC and Mount Laurel, NJ; Must be able to work Monday-Friday 8:00am-5:00pm EST

Salary: $23.25 - $34.00 per hour

Company

TD is one of the world's leading global financial institutions and the fifth largest bank in North America.

What you will do

• Research regulatory TD Auto Finance credit bureau disputes and respond to customers and reporting agencies.
• Analyze sensitive consumer information and PII using third-party data sources and internal systems.
• Utilize e-Oscar to respond to Automated Consumer Dispute Verifications (ACDV).
• Correct inaccurate account information and document resolutions in internal systems and e-Oscar.
• Ensure adherence to federal regulations and credit industry standards.
• Identify and address process improvements based on daily operational observations.

Requirements

• Associate's Degree or equivalent work experience.
• 3+ years of experience in Financial Services.
• Knowledge of Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act.
• Proficiency in Microsoft Excel and basic computer skills (40+ WPM and 10-Key pad).
• Availability to work Monday-Friday 8:00am-5:00pm EST.
• Superior analytical, problem-solving, and decision-making skills.

Culture & Benefits

• Comprehensive Total Rewards package including health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation, Flex, and Holiday PTO.
• Banking benefits and discounts.
• Access to online learning platforms and various mentoring programs for career development.

Hiring process

• Initial outreach to candidates of interest to schedule an interview.
• Outcomes communicated via email or phone call.