User System Support Technician Level II (IT Support)

TL;DR

User System Support Technician Level II (IT Support): Providing technical support and solutions for customers, maintenance technicians, and engineering personnel with an accent on help desk operations and system maintenance. Focus on resolving hardware and software issues, managing ticketing systems, and ensuring 24/7 system availability.

Location: Sierra Vista, AZ, USA. Must be able to work onsite and cover 24/7 shifts, including evenings, overnights, weekends, and holidays.

Salary: $19.00-21.00 per hour

Company

hirify.global provides integrated technology solutions to secure national assets and America's borders.

What you will do

• Provide telephonic technical assistance and support to a diverse range of stakeholders.
• Manage trouble tickets in the Nationwide Operations Resource Management Ticket system, documenting all resolution actions.
• Remotely install software and device drivers on computers.
• Troubleshoot computer operating systems for both hardware and software problems.
• Assign and monitor the status of trouble tickets for maintenance personnel.
• Provide after-hours on-call technical support according to the published schedule.

Requirements

• High school diploma or equivalent experience.
• 1-3 years of relevant experience in technical support.
• Proficiency in computer peripherals, hardware, and software troubleshooting.
• Ability to obtain and maintain government-issued security clearances.
• Valid driver's license and ability to meet safe driving requirements.
• Availability to work a flexible 24/7 schedule, including weekends and holidays.

Culture & Benefits

• Comprehensive health insurance, including dental and vision coverage.
• 401(k) plan and various life insurance options.
• Reimbursement for education, training, and certifications.
• Paid vacation, holiday, jury duty, bereavement, and military leave.
• Flexible spending accounts for healthcare and dependent care.