Junior IT Helpdesk Technician (IT Support)

TL;DR

Junior IT Helpdesk Technician (IT Support): Providing first-line technical support and hardware maintenance for HQ and production facilities with an accent on employee onboarding and real-time troubleshooting. Focus on maintaining office technology, managing ticketing systems, and ensuring operational continuity.

Location: On-site in Brooklyn, NY (Monday-Friday, 7:30am to 4:00pm)

Salary: $26–$28/hr

Company

hirify.global is a growing company that helps enterprises manage technology through an end-of-life software platform focused on repurposing hardware.

What you will do

• Provide first-line IT support to employees in person and through a ticketing system.
• Manage new hire onboarding, including device setup, account creation, and access.
• Troubleshoot live issues in Zoom rooms, conference spaces, and meeting rooms.
• Support production facility tech, including hardware racks and connectivity issues.
• Maintain office technology such as TVs, displays, and WiFi networks.
• Document issues and fixes to create patterns for future support improvements.

Requirements

• 6 months to 1 year of experience in an IT or technical support role.
• Working knowledge of MacOS and Windows.
• Familiarity with ticketing systems like Jira, Zendesk, or Freshdesk.
• Comfortable with physical hardware setups and hands-on troubleshooting.
• Must be based in or able to work on-site in Brooklyn, NY.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan.
• Hands-on experience across IT support, infrastructure, and operations.
• Fast-paced environment with opportunities to grow into advanced IT roles.