IT Support Technician II

TL;DR

IT Support Technician II: Providing first-level technical support for hardware, software, and network systems with an accent on diagnosing and resolving technical issues. Focus on maintaining IT infrastructure efficiency, managing user accounts, and ensuring compliance with company policies.

Location: Must be based in Englewood or Centennial, CO

Company

hirify.global is an industry-leading space and defense technology company providing satellites, spacecraft, and enabling mission systems to safeguard national security and advance space exploration.

What you will do

• Provide first-level technical support via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions.
• Document and track issues in the ticketing system.
• Maintain IT equipment inventory and software license records.
• Provide training and support to employees on IT-related topics.

Requirements

• Must be based in or able to work in Englewood or Centennial, CO
• Typically 1+ years of related experience.
• Intermediate technical training in computer hardware, software, and troubleshooting.
• Intermediate knowledge of computer systems and ability to diagnose hardware/software issues.
• Strong problem-solving and customer service skills.

Nice to have

• CompTIA A+ certification.
• Experience with Windows and macOS.
• Familiarity with network configurations and ITSM tools.
• Experience with remote support tools.

Culture & Benefits

• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with 150% match up to 6%.
• 3 weeks of paid time off.
• Commitment to professional development and collaborative culture.