Senior CX Manager (CCaaS/AI)

TL;DR

Senior CX Manager (CCaaS/AI): Leading advanced product adoption and overseeing complex technical initiatives for enterprise customers with an accent on strategic enablement and change management. Focus on translating business needs into scalable technical architectures and driving measurable ROI for high-value accounts.

Location: Must be based in the USA

Company

hirify.global is a leader in Customer Experience Automation (CXA), building AI-first solutions to redefine how global brands interact with their customers.

What you will do

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments.
• Translate customer business needs into scalable technical architectures and implementation plans.
• Manage the end-to-end delivery of technical initiatives, including issue tracking and risk mitigation.
• Conduct executive business reviews focused on ROI, KPIs, and adoption maturity.
• Partner with internal Product and Engineering teams to communicate customer feedback and influence the roadmap.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, or Customer Success within SaaS, CCaaS, or CPaaS.
• Strong technical acumen with APIs, CRM systems (e.g., Salesforce), and cloud-based platforms.
• Proven track record of delivering complex technical initiatives for enterprise customers.
• Experience with Agile or Waterfall methodologies; PMP certification is preferred.
• Executive-level communication skills with a consulting mindset.
• Willingness to travel up to 25–30%.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision, Life, and Disability).
• Retirement planning via a 401(k) plan.
• Uncapped paid time off for exempt employees.
• 14 paid holidays per year.
• Inclusive culture emphasizing empathy, trust, and transparency.