Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing key accounts and resolving complex technical issues to ensure client success and product adoption with an accent on strategic relationship building and technical troubleshooting. Focus on optimizing client solutions, delivering impactful presentations, and collaborating with internal teams to enhance product functionality.

Location: Hybrid (Manila, Philippines)

Company

hirify.global is a global leader in AI, cloud, and digital software used by over 25,000 businesses to deliver customer experiences and ensure public safety.

What you will do

• Act as a trusted advisor for key clients to resolve complex technical challenges and ensure success.
• Build and maintain strong, collaborative strategic relationships to foster long-term partnerships.
• Troubleshoot client issues and optimize solutions using deep knowledge of hirify.global products.
• Develop and deliver impactful presentations showcasing client achievements and best practices.
• Train clients to maximize their investment in hirify.global products and services.
• Collaborate with internal teams to recommend product enhancements based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field.
• 5+ years of experience in a technical or service role within software, telecom, or contact centers.
• Demonstrated proficiency in technical problem-solving and advanced troubleshooting.
• Fluency in both written and verbal English communication.
• Working knowledge of contact center software design and functionality.
• Must be based in Manila, Philippines for the hybrid work model.

hirify.global-to-have">hirify.global to have

• Experience or knowledge in Telecom, Connectivity, Programming, and Integrations.
• Familiarity with various software systems and applications.

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 days in the office and 3 days of remote work per week.
• Fast-paced, collaborative, and creative work environment.
• Extensive internal career opportunities across multiple roles, disciplines, and locations.
• Opportunity to work within a market-leading global company.