Onboarding Team Lead (SaaS)

TL;DR

Onboarding Team Lead (SaaS): Overseeing customer onboarding engagements and leading a team of consultants with an accent on timely milestone completion and high-quality delivery. Focus on scaling the Gingr segment, managing complex enterprise onboarding, and optimizing delivery processes using AI-enabled tools.

Location: Hybrid in Austin, TX (2-3 days per week). Candidates must be authorized to work in the United States without requiring current or future employer sponsorship.

Company

hirify.global provides professional services and software solutions, focusing on successful customer onboarding and early product adoption.

What you will do

• Oversee onboarding engagements to ensure milestones are delivered on time and in alignment with success criteria.
• Act as the primary escalation point for onboarding risks, blockers, and customer concerns.
• Lead, coach, and support a growing team of Onboarding Consultants, providing real-time guidance on delivery and prioritization.
• Partner with the PMO to reinforce delivery governance, status reporting, and risk management.
• Identify and implement process improvements to increase onboarding cycle time and throughput.
• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless handoffs and alignment on customer goals.

Requirements

• Strong experience delivering customer onboarding or implementation engagements in a SaaS environment.
• Demonstrated leadership capability in a player-coach or team lead role.
• Ability to manage multiple customer engagements and competing priorities simultaneously.
• Excellent external-facing communication and customer facilitation skills.
• Proficiency with Windows, Microsoft Office, and work management/PSA tools.
• Must be authorized to work in the US for the duration of employment without sponsorship.

Culture & Benefits

• Comprehensive health insurance (medical, dental, and vision).
• 401(k) plan with 100% company match up to 4%.
• 100% employer-paid short/long term disability and basic life insurance.
• Generous time off: 10 sick days and 10 company-paid holidays annually.
• 6 weeks of paid parental leave.
• AI-forward work environment with access to modern efficiency tools.