Director of Customer Success (Healthcare AI)

TL;DR

Director of Customer Success (Healthcare AI): Leading enterprise health system accounts and a team of Customer Success Executives to ensure solution deployment and workflow adoption with an accent on clinical impact and long-term value delivery. Focus on managing C-level relationships, guiding change management strategies, and translating product-market fit into durable enterprise value.

Location: On-site in Akron, OH (5 days per week at client site)

Company

hirify.global is a generative AI company building the world's first healthcare-only, safety-focused LLM to transform patient outcomes at a global scale.

What you will do

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability and improvement.
• Serve as the primary point of contact for assigned health system accounts, building relationships with CNOs, CMIOs, and COOs.
• Lead enterprise implementations of AI solutions, ensuring alignment with clinical workflows and operational priorities.
• Collaborate with Product and Engineering teams to integrate customer insights into product evolution.
• Define, track, and communicate client success metrics regarding clinical, operational, and financial impact.
• Guide change management strategies to drive adoption across complex health system environments.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles.
• Proven track record of leading teams that manage enterprise accounts in large provider organizations.
• Deep knowledge of clinical workflows, operational processes, and care delivery models.
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and ability to influence clinical and operational leadership.
• Must be based in Northeast, OH for 5 days per week onsite work.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Prior exposure to healthcare regulatory, compliance, or data governance considerations.

Culture & Benefits

• Work alongside world-class experts from institutions like Johns Hopkins, Stanford, Google, and NVIDIA.
• Join a high-growth startup backed by leading AI and healthcare investors with $404M in total funding.
• Contribute to category creation in the generative AI healthcare space.
• Dynamic environment focused on safety-first AI breakthroughs.