Staff Customer Success Manager (Financial Services)

TL;DR

Staff Customer Success Manager (Cybersecurity/Fintech): Managing a select portfolio of high-value financial services accounts to drive measurable outcomes and long-term health with an accent on executive relationship building and strategic business partnership. Focus on navigating complex regulatory environments and coordinating cross-functional teams to ensure successful product adoption and expansion.

Location: Remote (United States)

Salary: up to $200,000 base salary

Company

hirify.global provides hardened, secure, and production-ready builds of open source software to help organizations eliminate risk and stay compliant.

What you will do

• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors.
• Lead business-focused onboarding, including success planning, stakeholder alignment, and value delivery milestones.
• Facilitate executive business reviews, strategic planning sessions, and escalation conversations.
• Partner with sales counterparts to identify expansion opportunities and mitigate renewal risks.
• Represent the voice of the customer internally to influence product roadmaps and engineering priorities.
• Coordinate with Technical Support and Engineering as the business-facing lead for account escalations.

Requirements

• 5+ years in enterprise customer-facing roles, with a strong preference for financial services.
• Proven ability to connect security outcomes to measurable business value and navigate organizational complexity.
• Familiarity with regulatory and compliance drivers such as SOC 2, FedRAMP, and PCI DSS.
• Working knowledge of software supply chain security, DevSecOps, container security, or vulnerability management.
• Strong executive presence and communication skills.
• Must be based in the United States.

Nice to have

• Experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting banks, asset managers, insurers, or fintechs.
• Previous early-stage startup experience.

Culture & Benefits

• Remote-first culture with bi-annual destination summits and a monthly stipend for coworking, phone, and internet.
• 100% covered health, vision, and dental insurance premiums for employees and their dependents.
• Equity and stock options with a 10-year exercise window.
• Unlimited flexible time off to ensure work-life balance.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.