Director Of Customer Success (AI)

TL;DR

Director Of Customer Success (AI): Leading the customer success organization in the Americas to ensure enterprise and startup customers realize maximum value from the AI-powered code review platform with an accent on post-sales strategy, scaling operations, and NRR/GRR growth. Focus on building high-performing CSM teams, optimizing the customer journey from onboarding to production, and advocating for customer needs to influence the product roadmap.

Location: Hybrid in San Francisco

Salary: $200,000 – $300,000 OTE

Company

hirify.global is an innovative research and development company building Gen AI-driven code reviewers to create a symbiotic partnership between humans and algorithms for software development efficiency.

What you will do

• Hire and develop a high-performing Customer Success Management team for the Americas.
• Oversee the entire customer journey, from initial onboarding to production scaling.
• Build strategic relationships with customers to understand and fulfill their business objectives.
• Create operational playbooks and knowledge bases to scale post-sales success.
• Manage a book of business with a focus on renewals, expansion, and churn risk forecasting.
• Champion customer needs internally to influence the product roadmap and improve user experience.

Requirements

• 10+ years of experience in customer success or account management, including 5+ years in leadership.
• Proven success in building and scaling customer-facing teams within high-growth technology companies.
• Technical competency to engage effectively with software development practitioners and CxO stakeholders.
• Proficiency in sales methodologies such as MEDDPICC, SPICED, or Command of Message.
• Familiarity with the modern software development ecosystem, including Git, GitHub, and CI/CD.
• Business fluency in English and ability to travel approximately 25% of the time.

Nice to have

• Experience with code review processes and specialized tools.
• Background working with early-stage, high-growth, VC-backed startups.
• Knowledge of major cloud providers and cloud-native technologies.
• Familiarity with observability, RCA, and debugging practices.

Culture & Benefits

• Opportunity to work on cutting-edge Gen AI technology with real-world impact.
• Collaborative and innovative work environment.
• Competitive salary, equity, and comprehensive benefits package.
• Dedicated professional development opportunities.