Research Account Manager (SaaS)

TL;DR

Research Account Manager (SaaS/Information Analytics): Managing and growing a portfolio of academic and research institutions through renewals and upsells with an accent on consultative selling and complex SaaS solutions. Focus on building strategic relationships with senior decision-makers and navigating the budget processes of U.S. Government National Labs and agencies.

Location: Home based (Philadelphia, PA; New York; or Washington DC)

Total Target Cash Range: $100,900 – $201,900

Company

A global leader in information and analytics that helps researchers and healthcare professionals advance science and improve health outcomes.

What you will do

• Retain and grow journals and books business through renewals, upsell, and cross-sell activities.
• Develop strategic account plans, including stakeholder mapping, SWOT analysis, and risk assessment.
• Conduct needs analysis and progress new business leads through sales stages to closing.
• Collaborate with Customer Success Managers (CSM) to ensure smooth post-sales handoff and leverage customer insights for growth.
• Maintain accurate pipeline and forecast data using Salesforce and Clari.
• Gather competitive market feedback to influence product development and GTM strategy.

Requirements

• Bachelor's degree or equivalent experience (advanced degree preferred).
• 3+ years of sales or account management experience focusing on account growth and cross-selling.
• Must be based in the USA (as evidenced by US-specific benefits and hub locations).
• Proven ability to build strong relationships with senior-level decision makers.
• Strong verbal and written communication and presentation skills.
• Experience working within a global, highly matrixed organization.

Nice to have

• Experience selling content, technology, or similar digital offerings.
• Experience partnering with academic, research, or institutional customers.

Culture & Benefits

• Flexible working options and a focus on healthy work-life balance.
• Comprehensive health coverage including medical, dental, and vision.
• Retirement benefits with 401(k) match and Employee Share Purchase Plan.
• Wellbeing perks: Headspace subscription, wellness platform, and Employee Assistance Programs.
• Family support including parental leave, adoption, and surrogacy support.
• Financial perks such as HSA, FSA, and commuter benefits.