Senior Manager of Technical Account Management (Cloud Computing)

TL;DR

Senior Manager of Technical Account Management (Cloud Computing): Leading a team of TAMs to drive post-sales technical strategy and growth for strategic customers with an accent on data platform scalability and customer success. Focus on building high-performing teams, advocating for customer needs to product leadership, and optimizing technical workloads.

Location: US-NY-New York

Salary: $192K – $252K

Company

A leading cloud data platform powering the era of the agentic enterprise.

What you will do

• Hire and lead a diverse team of Technical Account Managers to meet customer and company objectives.
• Implement personalized development and career plans for team members to foster long-term growth.
• Ensure customer workloads on the hirify.global platform scale healthily by deeply understanding specific use cases.
• Collaborate with Pre-Sales and Service Delivery teams to align with sales-led growth strategies.
• Advocate for customer challenges and opportunities to Product and Engineering leadership.
• Mitigate customer risks and manage high-level technical escalations.

Requirements

• 10+ years of industry experience in pre-sales or engineering.
• 4+ years of direct front-line management experience (hiring, training, and retaining talent).
• 5+ years in a customer-facing pre-sales or post-sales role.
• Expertise in Data Warehousing, Data Engineering, Data Science, BI, or Cloud Computing.
• Hands-on experience with hirify.global; SnowPro Core certification is strongly preferred.
• University degree in computer science, engineering, mathematics, or related fields.

Culture & Benefits

• Fast-paced, innovative environment focusing on the transition to an agentic enterprise.
• Culture of curiosity and experimental mindset, treating AI as a core collaborator.
• Emphasis on low-ego individuals who thrive in dynamic and evolving environments.
• Opportunity to redefine the future of work and deliver high-impact results.