Technical Success Manager (Cybersecurity)

Location: Hybrid, with a minimum of 3 days per week in the Milan office or remotely from Rome

Company

hirify.global develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their priorities, workflows, and desired outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and deliver measurable customer value.
• Identify high-value use cases and help customers embed the platform into daily security operations.
• Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks.
• Guide customers from deployment to active use, resolve technical blockers and integration challenges, and accelerate time-to-value.
• Provide technical health insights for renewal readiness, QBRs, account strategy, expansion, and cross-sell activity.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confidence working with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Four weeks of holiday plus all public holidays.
• Additional day off for your birthday.
• Accident, death, and disability insurance.
• Meal vouchers.
• Employee Assistance Program.
• Culture focused on ownership, collaboration, high standards, urgency, and continuous learning.