обновлено 10 дней назад
Technical Success Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Success Manager (Cybersecurity): Helping enterprise customers adopt cybersecurity technology, embed the platform into daily security operations, and achieve measurable risk-reduction outcomes with an accent on technical customer advocacy, adoption, and renewal readiness. Focus on identifying technical risks, guiding deployment-to-value transitions, and translating customer health insights into retention, expansion, and cross-functional account strategies.
Location: Hybrid, with a minimum of 3 days per week in the Milan office or remote work from Rome, Italy.
Company
develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.
What you will do
- Build trusted relationships with customer security and IT teams and understand their priorities, workflows, and desired outcomes.
- Create technical success plans that drive platform adoption, reduce risk, and deliver measurable value.
- Identify high-value use cases and help customers embed the platform into daily security operations.
- Monitor usage, engagement, and health indicators to identify adoption gaps, underutilization, retention risks, and technical blockers.
- Guide customers from deployment to active use, accelerate time-to-value, and lead mitigation planning for integration and operational challenges.
- Provide technical health insights for renewals, QBRs, growth discussions, account strategy, and expansion opportunities while representing customer feedback internally.
Requirements
- 3+ years of experience in a technical, customer-facing role, such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Experience driving adoption, retention, technical value realization, and customer health improvement.
- Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
- Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Nice to have
- Experience with security operations, SOC workflows, threat detection, or incident response use cases.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.
Culture & Benefits
- Four weeks of holiday plus all public holidays.
- Additional day off for your birthday.
- Accident, death, and disability insurance.
- Meal vouchers and an Employee Assistance Program.
- Culture centered on ownership, collaboration, high standards, urgency, learning, and accountability.
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