Technical Account Manager (Identity Security)

Location: US Remote

Company

Cyera develops data and identity security solutions that help enterprises adopt AI safely and protect machine identities.

What you will do

• Serve as the technical voice of customers and advocate for their needs internally.
• Lead technical onboarding and manage the customer lifecycle from onboarding through renewal and expansion.
• Build relationships with technical stakeholders and executives, acting as a strategic advisor.
• Lead strategy sessions, architecture deep dives, training, and formal QBRs.
• Monitor adoption, usage, satisfaction, and retention while identifying upsell and cross-sell opportunities.
• Collaborate with Engineering, Product, Sales, and internal teams to resolve blockers and shape product development.

Requirements

• 5+ years of experience in customer-facing technical roles such as Technical Account Management, Professional Services, Solution Architecture, Solution Engineering, Technical Support, or Customer Success Engineering.
• Extensive experience delivering cybersecurity or identity solutions to large enterprise customers.
• Experience working with IT practitioners, developers, DevOps, and identity and security teams.
• Strong problem-solving, troubleshooting, communication, presentation, and stakeholder-influence skills.
• Experience owning onboarding, renewals, expansion, customer satisfaction, adoption, and retention.
• Ability to manage multiple customer projects and collaborate across teams with strong attention to detail.

Nice to have

• Experience building and operating in an early-stage company.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life and short- and long-term disability insurance.
• Potential merit increases, equity, and additional benefits may be available.