Enterprise Customer Success Manager (SLED)

TL;DR

Enterprise Customer Success Manager (SLED): Managing and growing high-value state and federal agency accounts to ensure IT modernization and cybersecurity alignment with an accent on public sector procurement and compliance. Focus on driving product adoption, managing complex government contracts, and building executive relationships with CIOs and CISOs.

Location: Austin, Texas or Tampa, Florida

Company

hirify.global is a provider of IT management solutions specializing in RMM, endpoint management, and cybersecurity for enterprise and public sector clients.

What you will do

• Manage a portfolio of large state and federal agency accounts to drive deep product adoption and long-term retention.
• Serve as a strategic advisor to senior government IT leaders (CIOs, CISOs) to improve security posture and operational efficiency.
• Identify and execute expansion opportunities (upsell/cross-sell) by aligning solutions to enterprise-scale IT modernization.
• Lead structured Executive Business Reviews focusing on risk reduction, cost avoidance, and public accountability metrics.
• Navigate complex government procurement processes, including RFPs, cooperative purchasing agreements, and grant funding (ARPA, E-Rate).
• Collaborate cross-functionally with Sales, Product, and Support to advocate for SLED-specific compliance and feature requirements.

Requirements

• Proven track record of managing and growing large, complex state or federal government accounts.
• Deep knowledge of enterprise procurement, multi-year budget cycles, and government grant funding mechanisms.
• Experience engaging and consulting with executive-level stakeholders (CIOs, CISOs, IT Directors).
• Strong familiarity with cybersecurity mandates such as NIST, CJIS, FERPA, HIPAA, and FedRAMP.
• Proficiency in Salesforce and enterprise CRM best practices.
• Bachelor's degree in IT, Public Administration, Business, or a related field is preferred.