Strategic Account Manager (GovCon)

TL;DR

Strategic Account Manager (GovCon): Managing a portfolio of FSO and clearance clients to ensure exceptional customer experience and long-term retention with an accent on relationship development and strategic advisory. Focus on identifying expansion opportunities, coordinating cross-functional operational support, and strengthening partnership models within the government contracting community.

Location: Must be a United States Citizen. Hybrid work opportunities available.

Company

hirify.global provides specialized FSO, clearance, and compliance services to the government contracting community.

What you will do

• Serve as the primary relationship manager and trusted advisor for a portfolio of FSO and clearance clients.
• Conduct proactive engagement meetings to understand client priorities, operational challenges, and growth strategies.
• Monitor client satisfaction and coordinate with internal teams to resolve concerns and improve service delivery.
• Identify opportunities for service expansion and cross-selling across ISI offerings.
• Track client activity, relationship history, and strategic opportunities within CRM systems.
• Support the development of scalable client engagement processes and relationship management standards.

Requirements

• United States Citizenship required.
• 3+ years of experience in account management, customer success, or GovCon relationship management.
• Strong interpersonal skills with the ability to build trust with executives and operational stakeholders.
• Proficiency with CRM systems, Microsoft Office Suite, and documentation processes.
• Ability to operate in a fast-paced, growth-oriented environment.
• Strong written and verbal communication skills.

Nice to have

• Experience supporting government contractors, FSOs, or cleared environments.
• Familiarity with DCSA processes, CMMC, NIST 800-171, or MSP environments.
• Experience conducting executive business reviews and strategic account planning.
• Familiarity with Salesforce or Halo platforms.

Culture & Benefits

• Competitive compensation package.
• Comprehensive benefits including paid time off.
• Flexible scheduling and hybrid work environment.
• High visibility role with direct interaction with executive leadership.
• Supportive environment focused on professional growth and development.