Manager - Customer Success (SaaS)

TL;DR

Manager - Customer Success (SaaS): Leading and scaling the Continental customer success team to ensure Enterprise and Mid-Market customers achieve measurable value with an accent on retention and expansion. Focus on building scalable data-driven success frameworks and fostering outcome-driven relationships with strategic accounts.

Location: Hybrid in Paris, France (3 days in office)

Company

hirify.global builds uncomplicated service software that delivers exceptional employee and customer experiences.

What you will do

• Lead and mentor a team of 6–8 Customer Success Managers.
• Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy.
• Act as an executive sponsor for strategic accounts to foster strong relationships.
• Represent the Voice of the Customer to influence global Customer Success strategy.

Requirements

• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams, ideally across European markets.
• Proven record of driving retention and expansion in Enterprise and Mid-Market accounts.
• Strong cross-functional influence and executive communication skills.
• Fluent in French

Culture & Benefits

• Hybrid work mode with designated office days (Monday/Wednesday/Thursday).
• Inclusive environment welcoming colleagues of all backgrounds, genders, and ethnicities.
• Commitment to equal opportunity and diversity in the workplace.