Associate Technical Account Manager (Proptech)

TL;DR

Associate Technical Account Manager (Proptech): Providing technical software support and implementation guidance for property management solutions with an accent on troubleshooting and client relationship management. Focus on resolving application issues, onboarding clients to hirify.global products, and ensuring long-term software adoption.

Location: Mainz, Germany (Hybrid)

Company

hirify.global pioneers the property tech industry, providing comprehensive real estate software products globally.

What you will do

• Provide technical software support and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective technical solutions.
• Build client trust through responsive support and clear guidance during setup and ongoing use.
• Champion client success by sharing product features and best practices.
• Collaborate with internal teams to escalate and resolve complex challenges.
• Master hirify.global products and industry trends to drive client success.

Requirements

• Bachelor’s Degree in Business, Finance, Math, Computer/Engineering Services, or equivalent experience.
• Experience providing live technical support via phone and email.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to multitask and prioritize in fast-paced environments.
• Must be available for travel during the initial training period.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with application troubleshooting.

Culture & Benefits

• Award-winning culture recognized by Glassdoor as a "Best Place to Work".
• Comprehensive benefits package and company profit-sharing plan.
• Flexible work arrangements (Hybrid model).
• Commitment to philanthropy and community support.
• Collaborative and growth-oriented work environment.