GTM Process & Productivity Tools Manager (Salesforce)

TL;DR

GTM Process & Productivity Tools Manager (Salesforce): Designing and optimizing sales workflows that integrate conversational intelligence into the global sales lifecycle with an accent on methodology alignment and pipeline health auditing. Focus on building scalable, system-driven solutions that eliminate operational friction and provide data-backed insights for business leadership.

Location: Must be based in or able to work from Chicago, IL or San Francisco, CA (Hybrid)

Salary: $143,000 – $179,000 USD

Company

Okta is a leading identity and access management company that secures AI and human identities through a trusted, neutral infrastructure.

What you will do

• Configure conversational intelligence workflows to reinforce defined sales methodologies.
• Design standard processes for Sales, Pre-Sales, and XDR teams to utilize insights at key milestones.
• Partner with Analytics & Operations to turn conversational data into actionable business intelligence.
• Develop processes for using conversational data to audit CRM accuracy and pipeline health.
• Serve as a key business stakeholder for Business Technology (BT) to drive technical execution and system administration.
• Audit the effectiveness of the conversational intelligence platform to meet evolving field needs.

Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, or Field Process Design.
• Proven ability to build and scale sales workflows integrated with technical infrastructure.
• High-level familiarity with the conversational intelligence landscape (e.g., Gong) and Salesforce.
• Strong understanding of sales methodologies and ability to translate them into operational steps.
• Expert-level ability to represent field and operations needs to technical teams.
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible spending accounts and paid leave (PTO and parental leave).
• Equity and bonus programs where applicable.
• Commitment to diversity, equity, inclusion, and social impact.
• Dynamic work environment with a focus on connection and innovation.