Customer Experience Specialist (Operations)

TL;DR

Customer Experience Specialist (Operations): Providing real-time support to healthcare professionals on a marketplace platform with an accent on resolving complex shift, payment, and onboarding issues. Focus on delivering fast, empathetic communication across chat, voice, and email while identifying operational improvements to enhance the worker experience.

Location: Remote (Global, excluding U.S.). Must be available to work 5 days within a 7-day schedule, including weekends.

Compensation: $10,800 – $40,000 per year.

Company

A remote-first, profitable Y-Combinator company building a marketplace that connects healthcare professionals with essential work opportunities.

What you will do

• Deliver fast, accurate, and empathetic support across chat, voice, and email channels.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using Zendesk and Salesforce while maintaining accurate documentation.
• Troubleshoot issues independently and apply sound judgment before escalating.
• Identify recurring issues and operational pain points to improve the worker experience.
• Guide new professionals through onboarding to help them build confidence on the platform.

Requirements

• Fluent, professional-level English communication skills (written and verbal).
• 2+ years of customer support experience across chat or voice channels.
• 2+ years of experience using CRMs such as Zendesk or Salesforce.
• Proficiency with Google Workspace tools including Docs, Sheets, and Gmail.
• Ability to thrive in fast-paced, high-ownership environments.
• Must be available to work 5 days within a 7-day schedule, including weekends.

Culture & Benefits

• Remote-first team of over 1,000 people.
• Opportunity to grow into leadership roles from within.
• Fast-moving environment with a focus on ownership and high standards.
• Work for a profitable, rapidly expanding industry leader.

Hiring process

• Application review and case study.
• Talent screening and interview with a Hiring Manager.
• Final interview with the Head of Worker Support.