Temporary Field Support Specialist (Healthcare)

TL;DR

Temporary Field Support Specialist (Healthcare): Providing real-time operational support and troubleshooting for clinicians in the field with an accent on rapid problem-solving and coordination. Focus on resolving technical and supply issues, documenting operational patterns, and supporting internal project management to improve field efficiency.

Location: Remote (Must be based in the USA). Preference for EST or CST time zones.

Salary: $65K – $75K

Company

A mission-driven healthcare startup building the clinical and technological infrastructure to expand access to in-home and virtual care across the US.

What you will do

• Act as the first line of support for field clinicians via Slack, phone, and Zendesk.
• Troubleshoot real-time operational, technical, and supply issues.
• Communicate empathetically to build trust and confidence with field staff.
• Escalate complex issues to Market Operations or Clinical Managers.
• Document field challenges to identify patterns and drive process improvements.
• Support ad-hoc operational projects and process documentation.

Requirements

• 1+ year of experience in operations support, customer service, or healthcare administration.
• Must be based in the USA to align with company infrastructure and benefits.
• Proficiency with Slack, Google Workspace, and ticketing systems like Zendesk.
• Ability to work flexible hours, including mornings and weekends, based on business needs.
• Strong communication skills and an empathetic, problem-solving mindset.

Nice to have

• Residence in EST or CST time zones.
• Prior experience in a healthcare startup, dispatch, or field operations environment.
• Strong project management skills for coordinating tasks and tracking follow-ups.

Culture & Benefits

• 100% company-paid medical, dental, and vision coverage for employees and dependents.
• 401(k) plan with company match.
• Short-term and long-term disability and life insurance.
• Collaborative, supportive team environment in a high-growth startup.