Cx Specialist (German & English Speaker)

TL;DR

CX Specialist (Customer Support): Delivering high-quality support to hirify.global’s end-users, acting as a key point of contact for complex and escalated inquiries across multiple channels with an accent on diagnosing technical issues and managing high-friction situations. Focus on providing tailored solutions that ensure ecosystem health and long-term user retention.

Location: Hybrid in Madrid, Spain. Remote work is possible.

Company

hirify.global is revolutionizing workplace wellness by connecting employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep through a simple subscription platform.

What you will do

• Ensure customer satisfaction by managing all communications (email, chat, phone).
• Provide accurate, complete solutions to inquiries and complaints using established methods and tools.
• Build sustainable relationships and trust through empathetic, open communication.
• Manage and update CRM records accurately, categorizing tickets promptly and consistently.
• Achieve personal and team targets for quality and productivity, and collaborate closely with multiple departments to support all operations.
• Ensure excellent service, always being helpful and empathetic.

Requirements

• High School/Technical school completed. A degree is a plus.
• Knowledge with CRMs (e.g., Zendesk, Darwin, Salesforce) and Analytics tools (e.g., Tableau, Metabase).
• Excellent grammar and computer skills.
• Previous experience with CX, multi-channel, and written customer support.
• Native German and advanced English are mandatory. A great level of Spanish. French is a plus.

Culture & Benefits

• Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources.
• Health insurance.
• Flexible work: hybrid and remote options.
• Minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5).
• 100% paid parental leave to all new parents.
• Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.