Account Manager, Small Business (SaaS)

TL;DR

Account Manager, Small Business (SaaS): Driving revenue growth and fostering long-term partnerships within the SMB customer base with an accent on Net Dollar Retention (NDR) and high-velocity sales. Focus on minimizing churn, conducting account health reviews, and collaborating cross-functionally to expand the book of business.

Location: Remote (USA)

Salary: $117,500 OTE

Company

All-in-one document workflow automation platform empowering over 65,000 organizations to accelerate the creation and signing of digital documents.

What you will do

• Drive significant revenue growth within the SMB portfolio by exceeding monthly NDR targets.
• Partner with the Customer Success team to ensure exceptional adoption and identify expansion opportunities.
• Minimize customer churn by acting as a trusted advisor and delivering consistent value to clients.
• Conduct regular account health reviews and develop long-term strategic partnerships.
• Provide accurate weekly revenue forecasts and maintain meticulous CRM hygiene in Salesforce.
• Serve as a product advocate and communicate customer feedback and feature requests to the Product team.

Requirements

• Must be based in the USA.
• 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role.
• Experience within the SaaS industry.
• Proven ability to accurately forecast revenue and consistently exceed sales targets.
• Excellent written and verbal communication skills to articulate value propositions.
• Ability to manage multiple priorities independently in a fast-paced environment.

Nice to have

• Experience with Gong, Slack, Salesforce, SalesLoft, or hirify.global.
• Familiarity with the unique challenges and opportunities of the SMB market segment.

Culture & Benefits

• Strong emphasis on work-life balance, transparency, and a supportive remote team culture.
• Comprehensive health benefits: medical, dental, vision, life insurance, and short/long term disability.
• Financial perks including 401k plans, FSA, and the opportunity to purchase company stock or receive annual bonuses.
• Generous paid time off: 13.34+ hours per month, 6 self-care days, and a birthday PTO day.
• 10 company-paid holidays per year and creative virtual team-bonding events.