Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and expanding a portfolio of SMB accounts for an AI-powered IT management and cybersecurity platform with an accent on re-engagement and revenue growth. Focus on identifying upsell/cross-sell opportunities and building long-term relationships with decision-makers.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Take full ownership of a portfolio of SMB/MME accounts to identify and unlock new revenue through upsell and cross-sell opportunities.
• Re-engage low-engagement customers and strengthen relationships with key decision-makers.
• Develop and execute tailored account plans, including regular outreach and business reviews.
• Monitor product usage and adoption metrics to address gaps and drive long-term retention.
• Consistently exceed revenue targets by driving expansion within the account base.
• Collaborate cross-functionally with Customer Success and Sales teams to maximize account potential.

Requirements

• 2+ years of experience in an account management or sales role.
• Location: Must be based in Miami, FL

Nice to have

• Experience in B2B sales managing SMB or Mid-market clients, preferably in SaaS or technology.
• Proven track record of meeting or exceeding sales targets.
• Proficiency with CRM tools, specifically Salesforce.
• Strong analytical and forecasting abilities.

Culture & Benefits

• High-growth, high-performance environment centered around innovation and accountability.
• Opportunity to work with cutting-edge AI-powered technology.
• Collaborative atmosphere with a high-energy team.
• Career acceleration in a role where individual impact is immediately visible.