Manager, Contract Billing Team

TL;DR

Manager, Contract Billing Team (SaaS/Finance): Leading a team responsible for billing readiness and PO collection for multi-year software subscription renewals with an accent on operational performance, billing accuracy, and cross-functional collaboration. Focus on scaling repeatable processes, mitigating revenue risks, and driving continuous improvement within Salesforce and ERP systems.

Location: Must be based in Manila, Philippines

Company

hirify.global is a people-first software company dedicated to providing simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Lead, coach, and develop a team of Customer Contract Representatives to meet service-level standards.
• Own end-to-end operational performance for Year 2 and Year 3 subscription billing readiness.
• Monitor pipeline health and PO collection status to identify and mitigate systemic revenue risks.
• Serve as the primary escalation point for complex customer issues and contract discrepancies.
• Drive process improvements to reduce billing cycle times and manual effort.
• Ensure high data accuracy across Salesforce and ERP platforms for reporting and compliance.

Requirements

• Bachelor’s degree or equivalent professional experience required.
• 6–9 years of experience in Order Management, Contract Operations, Billing, or Sales Operations.
• 2–3 years of direct people management experience.
• Strong working knowledge of Salesforce is required.
• Excellent written and verbal English communication skills.
• Must be based in Manila, Philippines.

Nice to have

• Experience in SaaS or subscription-based business models.
• Familiarity with NetSuite or similar ERP platforms.
• Background in operational excellence or process improvement.
• Experience working in a global or regional shared services environment.

Culture & Benefits

• People-first company culture focused on growth and collaboration.
• Opportunity to lead and develop a high-performing operational team.
• Engagement in a fast-paced, innovative environment with world-class solutions.
• Commitment to diversity and equal employment opportunity.