Senior Accounts Receivable Specialist (SaaS)

TL;DR

Senior Accounts Receivable Specialist (SaaS): Managing collections for past-due US accounts and resolving complex financial disputes with an accent on account reconciliation and process optimization. Focus on streamlining billing workflows, mentoring junior staff, and ensuring accurate financial reporting for senior leadership.

Location: Cebu, Philippines (Hybrid)

Company

hirify.global provides cloud-based software and services to nonprofits and associations to help them manage fundraising, events, and operations.

What you will do

• Manage collections for past-due US accounts, including high-value and escalated cases.
• Process credit card payments, issue receipts, and resolve billing disputes through detailed account reconciliations.
• Handle finance-related client communications via phone and email, including W9 forms and billing contact updates.
• Prepare detailed financial summaries and collections reports for Sales Managers and senior leadership.
• Mentor junior AR team members and lead process optimization initiatives.

Requirements

• 3–5+ years of experience in Accounts Receivable, Billing, or Collections.
• Must be eligible to work in the Philippines without sponsorship.
• Degree in a business-related field (Accounting or Management Accounting preferred).
• Experience with US-based accounts or in a SaaS environment is highly preferred.
• Strong written and verbal communication skills and proficiency in Microsoft Excel.

Nice to have

• Master's Degree.
• Certification in relevant computer languages.
• Experience with NetSuite, QuickBooks, or Salesforce.
• Call center or customer-facing experience in resolving escalated client issues.

Culture & Benefits

• Hybrid work arrangement.
• Comprehensive Medical, Dental, and Optical benefits, including dependents.
• Flexible planned paid time off and sick leave.
• Company-paid life insurance and hazard pay.
• Inclusive, purpose-driven culture focusing on work-life balance.