SMB Account Manager (SaaS)

TL;DR

SMB Account Manager (SaaS): Managing and growing a portfolio of SMB customers throughout the full customer lifecycle with an accent on commercial onboarding, retention, and expansion. Focus on driving product adoption, leading commercial negotiations, and ensuring long-term ROI for customers.

Location: Hybrid: Must be based in London (3 days per week in office)

Company

hirify.global is a leading provider of European B2B data and sales intelligence, helping businesses connect with qualified decision-makers faster.

What you will do

• Own the full customer lifecycle for a portfolio of SMB accounts, from onboarding and retention to renewal and expansion.
• Lead commercial onboarding to align stakeholders on goals and success metrics to ensure fast time-to-value.
• Conduct outcome-led conversations that demonstrate ongoing product impact and ROI.
• Manage the end-to-end renewal process, identifying and mitigating risks early.
• Identify and execute growth opportunities based on demonstrated business value.
• Handle pricing, contracting, and commercial negotiations while maintaining accurate Salesforce forecasts.

Requirements

• Proven experience meeting or exceeding revenue targets.
• Background in account management managing an existing book of business.
• Strong commercial acumen in renewals, expansion strategy, and negotiation.
• Ability to influence and align multiple stakeholders at different levels.
• High degree of operational rigour, discipline, and proactivity.

Culture & Benefits

• Inclusive and diverse community that supports, challenges, and inspires members daily.
• Culture based on owning outcomes, deeply understanding customers, and celebrating impact.
• Hybrid work model providing flexibility with a balance of office and remote work.