Account Manager (Customer Success Manager)

TL;DR

Account Manager (Customer Success Manager) (SaaS): Building and maintaining client relationships, driving revenue growth through upselling and contract renewals with an accent on identifying use cases and resolving issues. Focus on achieving weekly KPIs, monthly targets, and collaborating with internal teams to maximize client value.

Hybrid/Office based in Portsmouth, UK. Requires travel to Portsmouth office 3 days a week.

Salary: £30,000–£40,000 (OTE £50,000+ by year one, £60,000 by year two).

Company

Dynamic and innovative SaaS company revolutionizing the industry by identifying businesses visiting clients’ websites to convert passive visitors into actionable leads.

What you will do

• Build and maintain strong client relationships with a portfolio of customers, hosting online meetings to review progress.
• Identify, qualify, and resolve client issues, collaborating with internal Support and Product teams as needed.
• Drive revenue growth by upselling, uplifting contracts, and negotiating renewals and expansions.
• Identify further use cases to increase value and develop strategies through regular client liaison.
• Work towards weekly KPIs and monthly targets, both individually and as a team.

Requirements

• At least 2-3 years experience in a client-facing role such as Account Management or Customer Success
• Experience using CRM systems
• Confident personality with great communication skills
• Experience interacting with Director-level individuals
• Strategic thinker with problem-solving skills
• Strong negotiating skills, self-starter passionate about meeting targets

Culture & Benefits

• Clear progression plan with 6-monthly salary reviews and promotion opportunities
• World-class training: 3-week onboarding and ongoing personal development
• Team incentives including trips to Vegas, Croatia, Rhodes for top performers
• Regular company socials, commission scheme
• Enhanced sick pay, maternity/paternity pay, pension with employer contributions, 25 days holiday plus bank holidays
• Free parking, onsite gym, employee assistance programme, hybrid working