Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of restaurant partners within the hirify.global network with an accent on revenue optimization, promotional strategy, and long-term relationship building. Focus on negotiating win-win conditions, driving platform adoption, and ensuring high-quality user experiences through data-driven action plans.

Location: Must be based in London, United Kingdom (Hybrid: 2 days home office per week).

Company

hirify.global is a leading European restaurant booking platform and part of the Tripadvisor Group, dedicated to connecting diners with restaurants through innovation and a people-first culture.

What you will do

• Manage and grow a portfolio of restaurant accounts to increase monthly revenue.
• Build and maintain long-term relationships with restaurant partners as their primary point of contact.
• Provide support via email and phone regarding positioning strategy, revenue management, and online marketing.
• Collaborate with Sales and Marketing teams to develop and execute promotional plans.
• Negotiate win-win conditions to optimize margins and seat-occupancy rates for partners.
• Monitor compliance with quality policies and ensure excellent user experience.

Requirements

• Fluent in English (additional languages are a plus).
• Minimum 2 years of experience in account management or a related role.
• Strong understanding of revenue management and commercial performance levers.
• Proven ability to conduct negotiations and commercial conversations over the phone.
• Analytical mindset with the ability to propose tailored solutions.
• Ability to work autonomously and manage KPIs and targets effectively.

Culture & Benefits

• Permanent contract with competitive fixed salary and bonus.
• Flexible working environment with hybrid policy.
• Comprehensive health, life, and disability insurance.
• Attractive pension plans and dedicated parental/caregiver leave.
• Lifestyle benefits for physical, leisure, and family expenses.
• Continuous learning programs and free access to the Calm app.