Omnichannel Lead (Pharma)

TL;DR

Omnichannel Lead (Pharma): Developing and delivering the affiliate omnichannel engagement agenda to transform customer experience and business impact across the Nordics & Baltics cluster with an accent on marketing excellence and digital innovation. Focus on embedding customer-centric journeys, strengthening omnichannel capabilities, and leveraging data and CRM platforms to drive measurable business results.

Location: Stockholm, Sweden

Company

hirify.global is a global biopharmaceutical company focused on transformative medicines in oncology, rare disease, and neuroscience, dedicated to addressing high unmet medical needs through research and innovation.

What you will do

• Define and drive the omnichannel engagement approach for the Nordics & Baltics region.
• Partner with brand teams to translate strategies into measurable customer journeys and integrated engagement plans.
• Lead the adoption of new omnichannel ways of working and coach teams to improve execution quality.
• Manage CRM and omnichannel platforms to support customer journeys and brand objectives.
• Translate engagement data and performance trends into actionable recommendations and KPIs.
• Ensure all omnichannel activities comply with internal standards and local market regulations.

Requirements

• Approximately 3+ years of experience in omnichannel, digital customer engagement, or commercial excellence within the pharma or healthcare industry.
• Fluent in English (Scandinavian/Swedish language is an advantage).
• Demonstrated ability to lead strategy and execution with a high degree of autonomy.
• Experience with CRM and omnichannel platforms, ideally including Veeva.
• Strong analytical skills with the ability to translate data into measurable actions.
• Proven track record of driving adoption of new capabilities across cross-functional teams.

Nice to have

• Marketing Management experience.
• Sales and Marketing experience in the Pharma industry.
• Medical Science degree.

Culture & Benefits

• Commitment to a workplace that champions human-centric leadership and collaboration.
• Focus on sustainable growth and creating real impact on patients and society.
• Supportive environment that values diverse perspectives and experiences.
• Opportunities to work on life-changing projects within a global biopharmaceutical setting.