Global IT Support Specialist (Igaming)

TL;DR

Global IT Support Specialist (Igaming): Providing Tier 1-2 technical support for employees on-site and remotely with an accent on troubleshooting hardware, network issues, and Windows-based client environments. Focus on maintaining IT asset inventory, managing Active Directory, and ensuring system stability across a global enterprise.

Location: Must be based in London, UK (On-site)

Company

hirify.global is a leading technology company in the gambling industry, delivering business intelligence-driven software and services across multiple product verticals.

What you will do

• Provide Tier 1-2 IT support for employees both on-site and remotely.
• Troubleshoot IT issues globally via a centralized ticketing system.
• Manage installation, administration, and maintenance of various IT devices.
• Maintain accurate IT asset inventory records.
• Resolve network-related issues including VPN and wireless connectivity.
• Contribute to documentation, knowledge base articles, and system monitoring.

Requirements

• 2+ years of experience in an IT support role.
• Strong understanding of Windows client environments and Active Directory.
• Practical knowledge of computer hardware maintenance.
• Basic understanding of TCP/IP, network elements, and VPN environments.
• Excellent troubleshooting skills and ability to provide quick workarounds.
• Must be able to work on-site in the London office.

Nice to have

• Knowledge of MacOS operating systems and management.
• Experience with Cloud Solutions such as Office365 and Azure.

Culture & Benefits

• Global scope with an inclusive and diverse working environment.
• Opportunities for constant learning and professional development.
• Focus on active lifestyle and mental well-being.
• Supportive and professional team atmosphere.