Desktop Support Technician

TL;DR

Desktop Support Technician (IT Infrastructure): Providing technical support for end-user devices and business software across a mixed OS environment with an accent on hardware deployment and SLA achievement. Focus on troubleshooting hardware/software applications, managing endpoint protection, and utilizing automated provisioning tools like SCCM and Jamf.

Location: Hybrid (Bracknell)

Company

hirify.global provides data-oriented SaaS solutions for technology value optimization, specializing in Hybrid ITAM and FinOps.

What you will do

• Provide deskside and remote technical support for laptops, desktops, smartphones, and peripherals.
• Deploy hardware using automated provisioning tools such as SCCM and Jamf.
• Support productivity software including Microsoft Office 365, Teams, and Adobe applications.
• Manage inventory and perform end-user computer setups.
• Ensure software compliance and maintain endpoint protection standards.
• Maintain standard operating systems and handle hardware destruction.

Requirements

• BS in Computer Science, Engineering, or a related technical field.
• 3+ years of related experience in technical support.
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, and Wireless.
• Experience with Jamf, MS Intune, and MDM solutions.
• Flexibility and willingness to be on-call and available, including weekends.
• Strong communication and interpersonal skills.

Nice to have

• Industry certifications such as A+, ACMT, MCSA Desktop, or MCSE Desktop.
• Experience supporting a global environment.

Culture & Benefits

• Equal opportunity employer with a strong commitment to diversity, equity, and inclusion.
• Supportive environment with a dedicated DEI council.
• Opportunity to work with a category leader recognized by Gartner, Forrester, and IDC.