IT Support Technician

TL;DR

IT Support Technician: Maintaining operational status of user environments and providing technical assistance to internal staff with an accent on Apple/Mac environments and Microsoft 365 tools. Focus on diagnosing IT/hardware/software malfunctions, managing onboarding processes, and standardizing systems during company acquisitions.

Location: Primarily on-site in London, EC4R 1AP; occasional remote work possible depending on operational needs.

Company

Global player in HR consulting offering advice, implementation, and run services for HR transformations across Americas, Europe, and Asia-Pacific.

What you will do

• Maintain operational status of user environments and ensure proper functioning of operating systems.
• Manage onboarding processes including preparing PCs, handling deliveries, and stock management.
• Diagnose and resolve IT, hardware, and software malfunctions.
• Provide technical assistance and training to users.
• Draft technical documentation.
• Contribute to standardizing IT systems in the context of company acquisitions.

Requirements

• At least one prior experience in IT support role, including internships or apprenticeships.
• Strong interest in systems and applications.
• Familiar with Apple and Mac environments.
• Proficiency in Microsoft 365, Active Directory, Intune, and Entra.
• Excellent English language skills; French is a plus.

Culture & Benefits

• Highly stimulating work environment with international development opportunities.
• Rapid career growth including horizontal/vertical mobility, training, and certifications.
• Good work-life balance with telecommuting possibilities, quarterly team events, and annual seminars.
• Happy at Work certified culture emphasizing diversity, integrity, excellence, and team collaboration.